Monday to Friday – 9am to 6pm (with some flexibility)
Language:
English
Vacancies:
1
Experience:
2 years of related experience
Salary:
Advised on application
Main Responsibilities
Conduct, evaluate, document, and report the quality of rep-customer interactions against company quality standards to ensure proper call handling, this includes call monitoring, review of data entry and evaluation of any other performance metric that may impact quality
Responsible for completing the required number of quality reviews for each rep based on company performance guidelines and requirements and provide feedback to supervisory and management staff regarding rep performance and areas of opportunity for their team members
Document all observations thoroughly by maintaining observation forms and monitoring database
Responsible for completing the required non-QA related tasks based on company requirements
Responsible for completing daily summary and QA and non-QA reporting
Perform other duties as assigned by management e.g. Participate in QA-calibration sessions to ensure thorough understanding of programs, goals and company standards of excellence
Responsible for understanding and complying with all policies, procedures, and regulations relating to job duties
Required Skills
Demonstrated ability to meet client requirements based on recent quality metrics meeting or exceeding required standards;
Ability to objectively evaluate performance against standards and to identify performance gaps and recommend corrective action for coaching and constructive feedback
Strong organization, time management and above average written and oral communication skills
Excellent listening, attention to details, problem-solving, decision-making, collaboration skills to analyze critical and high-risk situations
Above average proficient skills in Microsoft Office specifically Excel and PowerPoint applications to analyze and present basic sales and QA data
Qualifications
Bachelor’s Degree is preferred, or minimum of two (2) years college/university required and two (2) years any work experience
Ability to prioritize and organize work in a multitasked environment, and to complete tasks and responsibilities under unexpected circumstances
Has basic knowledge of SalesForce, or at least other CRMs
Lives within Metro Manila or nearby provinces – Bulacan, Cavite, Pampanga or Rizal, and has stable ISP connection with speed at least 100Mbps
A team player with the ability maintaining highest level of confidentiality
Ability to adapt to a flexible schedule and to work during daytime
Prior Quality Assurance and/or monitoring experience is not a requirement but highly preferred.
Professional Values
Strong work ethic and high attention to detail are a must
Able to exhibit professionalism and commitment to the role and the company
Honest, Self-Aware of professional capabilities, and always open to learning and improving
Adaptable and maintains flexibility in completing tasks in the workplace
Self-motivated and is able to exhibit professional behavior at all times
To complete your application process, kindly fill-out this application survey (copy and paste the survey, no survey form will mean your application will not be processed) : https://forms.office.com/r/9ykxf5Tkm9
At ENERGIN, we are Sydney-based technology platform provider, dedicated to transforming energy management for business energy users into an automated and seamless experience. With big ambitions and a commitment to excellence and innovation, we’re looking for talented individuals who are ready to make a genuine impact.
As a project team, we are at the early stages of building the latest iteration of our platform. As a Senior Full Stack Developer, you’ll play a crucial role in building this platform from the ground up, utilizing your strong software development skills and your commitment to teamwork, innovation and excellence.
If you’re passionate about software development and you thrive in a high-performance work environment that values inclusion, diversity, and work-life balance, then we’d love to hear from you.
Main Responsibilities
Project Mentorship: Act as a technical mentor, providing guidance and expertise to junior developers and the development team as a whole.
Architecture and Design: Participate in the architectural and design decisions of the software, ensuring it’s scalable, maintainable, and follows best practices.
Full Stack Development: Develop both front-end and back-end components of web applications, including user interfaces, server-side logic, and databases.
Code Quality: Ensure high-quality code by writing clean, maintainable, and efficient code and following coding standards.
Testing: Write unit tests, integration tests, load test, and perform debugging to ensure the reliability of the application.
Performance Optimization: Optimize the application for speed, scalability, and security, addressing performance bottlenecks as they arise.
Database Management: Design and manage databases, including data modeling, indexing, and query optimization.
Security: Implement security best practices, such as data encryption, user authentication, and protection against common web vulnerabilities.
Version Control: Use version control systems (e.g., Git) effectively for collaboration and code management.
API Development: Create and maintain RESTful APIs or GraphQL endpoints to facilitate communication between front-end and back-end systems.
DevOps and Deployment: Deploy and maintain applications on servers, configure continuous integration and continuous deployment (CI/CD) pipelines, and handle server infrastructure.
Troubleshooting and Bug Fixing: Identify and resolve issues, bugs, and technical problems in the application.
Code Review: Review code produced by team members and provide constructive feedback to maintain code quality.
Documentation: Create technical documentation for both developers and end-users to understand and use the software effectively.
Collaboration: Collaborate with designers, the product team, and other stakeholders to ensure the alignment of development efforts with business goals.
Continuous Learning: Stay up-to-date with the latest technologies, trends, and best practices in full stack development.
Agile Methodology: Work within agile methodology, specifically the scrum framework to deliver software incrementally and efficiently.
Preferred Tech Stack Proficiency
Python: Advanced proficiency in Python, serving as the primary language for backend development.
Django REST Framework: Expertise in the Django REST Framework for building robust, scalable backend applications.
Front-End JavaScript Frameworks: Proficiency in at least one modern front-end framework such as Angular, Vue.js, or React.js for developing interactive user interfaces, with a preference for familiarity with Vue.js.
Object-Relational Mapping (ORM): Experience with Entity Framework or similar ORM frameworks for efficient database management and operations.
PostgreSQL: In-depth knowledge of PostgreSQL, including database schema design, migrations, complex querying, and performance optimization.
Stored Procedures, Functions, and Views: Proficiency in creating and leveraging stored procedures, functions, and views to enhance database performance and maintainability.
API Development: Strong ability to design, develop, and document RESTful APIs for seamless communication between front-end and back-end systems.
AWS Services: Hands-on experience with AWS services for source code management (e.g. CodeCommit), build automation, release pipelines, and collaborative project workflows is a plus.
Data Pipelines: Proficiency in building, maintaining, and debugging data pipelines for efficient and reliable data processing and transfer.
Git: Extensive experience with Git for version control, including branching, merging, and collaborative workflows.
Authentication & Authorization:
Knowledge of Identity Server for implementing secure authentication and Single Sign-On (SSO) solutions.
Familiarity with JWT (JSON Web Tokens) for secure, token-based authentication and authorization workflows.
Quantitative Skills: A strong quantitative mindset with the ability to perform numerical and statistical operations accurately is an added advantage.
Data Visualization: Expertise in data visualization tools and techniques to develop insightful dashboards and reports.
Code Editors: Familiarity with Visual Studio Code, leveraging its lightweight editing capabilities and extensions for productivity.
Domain Knowledge
Familiarity with the electricity industry, renewable energy systems, and electric vehicles will be viewed favourably.
Familiarity with carbon markets is highly desirable.
Qualifications
College or University degree in Computer Science, Information Technology, or a related discipline
Lives within Metro Manila or nearby provinces – Bulacan, Cavite, Pampanga or Rizal, and has stable ISP connection with speed at least 100Mbps
Professional Values
Strong Work Ethic: Strong work ethic, high attention to detail and a commitment to striving for excellence.
Teamwork: Comfortable working as part of a scrum team and believes the quality of the product is a team responsibility.
Professionalism: Exhibit professionalism and commitment to the role, the company, and the creation of the product.
Integrity: Honest, Self-Aware of professional capabilities, and always open to learn and improve.
Innovation: Excellent problem-solving skills and a curiosity to explore outside-the-box ideas.
Continuous Improvement: Continuously learn new things and try out new technologies on the job.
We offer
Competitive Salary: Receive a competitive market salary with generous health benefits
Daytime Shift: Enjoy a day-time shift with additional flexibility available on request
Remote Work Flexibility: Work remotely or from the office. It’s your choice
An inclusive & respectful environment: Become part of the Energin family, a nurturing and respectful team
Career Progressing: Participate in our career development planning and mentoring program
Learning & Development: Professional development and conference funding support
Meaningful work: An opportunity to learn about energy and participate in the global transition to electrification
To complete your application process, kindly fill-out this application survey (copy and paste the survey, no survey form will mean your application will not be processed) : https://forms.office.com/r/TxaLVTpqFz
Graduate of any course or 2-year course with professional job equivalent
Salary:
Advised on application and/or experience based
Main Responsibilities
Evaluate, document, and report the quality of agent-customer interactions through standardized call monitoring
Provide specific feedback to supervisory and management staff regarding agent performance
Participate in internal calibrations to ensure a thorough understanding of client requirements
Conduct quality-related reviews of agent performance, evaluating against client and internal quality standards to ensure proper call handling. This includes call monitoring, review of data entry and evaluation of any other performance metric that may impact quality (i.e. handle time, speed of answer, etc.)
Provide specific feedback to management staff regarding agent areas of opportunity for their team members
Responsible for completing the required number of quality reviews for each agent based on client/company performance guidelines
Document all observations thoroughly by maintaining observation forms and monitoring database
Participate in internal client monitoring/calibration sessions in order to ensure thorough understanding of programs, goals and client standards of excellence
As applicable, responsible for completing daily summary and sales reporting
Responsible for understanding and complying with all policies, procedures, and regulations relating to job duties
Perform other duties as assigned by management
Required Skills
Demonstrated ability to meet client requirements based on recent quality metrics meeting or exceeding required standards
Ability to objectively evaluate performance against standards and to identify performance gaps and recommend corrective action
Ability to coach and provide constructive feedback on proper process and techniques
Strong organization and time management skills
Proficient personal computer skills including Microsoft Office
Excellent listening and problem-solving skills
Excellent interpersonal, written, and oral communication skills
Qualifications
Minimum of two (2) years university required and two (2) years work experience or Bachelor’s Degree preferred
Prior quality assurance and/or monitoring experience a plus
Ability to prioritize and organize work in a multitasked environment
Ability to adapt to a flexible schedule
Ability to maintain the highest level of confidentiality
Professional Values
Strong work ethic and high attention to details is a must
Exhibit professionalism and commitment to the role, the company, and the creation of the product
Honest, Self-Aware of professional capabilities, and always open to learning and improving
Monday to Friday – 6 am to 3 pm (with some flexibility)
Language:
English
Vacancies:
1
Experience:
Minimum 5 years in a similar role
Salary:
Advised on application
Main Responsibilities
Project Mentorship: Act as a technical mentor, providing guidance and expertise to junior developers and the development team as a whole
Architecture and Design: Participate in the architectural and design decisions of the software, ensuring it’s scalable, maintainable, and follows best practices
Full Stack Development: Develop both front-end and back-end components of web applications, including user interfaces, server-side logic, and databases
Code Quality: Ensure high-quality code by writing clean, maintainable, and efficient code and following coding standards
Testing: Write unit tests, integration tests, and perform debugging to ensure the reliability of the application
Performance Optimization: Optimize the application for speed, scalability, and security, addressing performance bottlenecks as they arise
Database Management: Design and manage databases, including data modeling, indexing, and query optimization
Security: Implement security best practices, such as data encryption, user authentication, and protection against common web vulnerabilities
Version Control: Use version control systems (e.g., Git) effectively for collaboration and code management
API Development: Create and maintain RESTful APIs or GraphQL endpoints to facilitate communication between front-end and back-end systems
DevOps and Deployment: Deploy and maintain applications on servers, configure continuous integration and continuous deployment (CI/CD) pipelines, and handle server infrastructure
Troubleshooting and Bug Fixing: Identify and resolve issues, bugs, and technical problems in the application
Code Review: Review code produced by team members and provide constructive feedback to maintain code quality
Documentation: Create technical documentation for both developers and end-users to understand and use the software effectively
Collaboration: Collaborate with designers, the product team, and other stakeholders to ensure the alignment of development efforts with business goals
Continuous Learning: Stay up-to-date with the latest technologies, trends, and best practices in full stack development
Agile Methodology: Work within agile methodology, specifically the scrum framework to deliver software incrementally and efficiently
Preferred Tech Stack Proficiency
C#: Proficiency in C#, the primary language for server-side development in ASP.NET
ASP.NET MVC 5: Strong knowledge of ASP.NET MVC 5 for building web applications
JavaScript and jQuery: A deep understanding of JavaScript and jQuery for client-side scripting and interaction
Bootstrap: Expertise in using Bootstrap for responsive and mobile-first web design
Superset JavaScript Libraries (Angular, Vue.js, React.js): Familiarity with at least one of these front-end JavaScript frameworks (Angular, Vue.js, or React.js) to build interactive user interfaces
Entity Framework or ORM Framework: Experience in using Entity Framework or a similar Object-Relational Mapping (ORM) framework for database operations and management
Microsoft SQL Server: Strong knowledge of Microsoft SQL Server, including database design, querying, and optimization
Stored Procedures, Functions, and Views: Proficiency in creating and utilizing stored procedures, functions, and views for efficient database operations
API Creation: Ability to design and develop APIs to enable communication between front-end and back-end systems
Visual Studio 2017 or higher: Expertise in using Visual Studio for C# development, debugging, and project management
Sql Server Management Studio: Proficiency in SQL Server Management Studio for database administration and querying
Visual Studio Code: Familiarity with Visual Studio Code for lightweight code editing and extensions
.NET Core 3.1 or higher: Knowledge of .NET Core for building cross-platform applications
Azure DevOps: Skills in using Azure DevOps for source code management, build automation, release management, and project collaboration
Git: Proficiency in using Git for version control and collaboration in software development
Identity Server: Understanding of Identity Server for authentication and single sign-on services
JWT Authentication: Knowledge of JSON Web Tokens for secure authentication and authorization
Reporting Tools (Crystal Report, Telerik, RDL): Proficiency in using reporting tools for data visualization and reporting
Fundamental Concepts Preferred
DependencyInjection: A design pattern that helps manage components’ dependencies in a flexible and organized way
Asynchronous Programming: A method for running tasks concurrently, making software more responsive
Stateless API: A type of API where each request contains all the necessary information, and the server doesn’t remember past interactions
Regular Expressions: Patterns used to search, extract, and manipulate text based on specific rules or patterns
Qualifications
College or University degree in Computer Science, Information Technology, or a related discipline
Professional Values
Strong Work Ethic: Strong work ethic and high attention to detail is a must
Personal Responsibility: Comfortable working as part of a scrum team and believes the quality of the product is a team responsibility
Professionalism: Exhibit professionalism and commitment to the role, the company, and the creation of the product
Integrity: Honest, Self-Aware of professional capabilities, and always open to learn and improve
Innovation: Excellent problem-solving skills and a curiosity to explore outside-the-box ideas
Continuous Improvement: Drive to continuously learn new things and try out new technologies on the job
We offer
Competitive Salary: Receive a competitive market salary with generous health benefits
Daytime Shift: Enjoy a day-time shift with additional flexibility available on request
Remote Work Flexibility: Work remotely or from the office – it’s your choice
An inclusive & respectful environment: Become part of the Energin family, a nurturing and respectful team
Career Progressing: Participate in our career development planning and mentoring program
Learning & Development: Professional development and conference funding support
Meaningful work: An opportunity to learn about energy and participate in the global transition to electrification
+61 2 9122 6660
