Kristianne Manzano

Main Responsibilities

• Evaluate, document, and report the quality of agent-customer interactions through standardized call monitoring
• Provide specific feedback to supervisory and management staff regarding agent performance
• Participate in internal calibrations to ensure a thorough understanding of client requirements
• Conduct quality-related reviews of agent performance, evaluating against client and internal quality standards to ensure proper call handling. This includes call monitoring, review of data entry and evaluation of any other performance metric that may impact quality (i.e. handle time, speed of answer, etc.)
• Provide specific feedback to management staff regarding agent areas of opportunity for their team members
• Responsible for completing the required number of quality reviews for each agent based on client/company performance guidelines
• Document all observations thoroughly by maintaining observation forms and monitoring database
• Participate in internal client monitoring/calibration sessions in order to ensure thorough understanding of programs, goals and client standards of excellence 
• As applicable, responsible for completing daily summary and sales reporting
• Responsible for understanding and complying with all policies, procedures, and regulations relating to job duties 
• Perform other duties as assigned by management

Required Skills

• Demonstrated ability to meet client requirements based on recent quality metrics meeting or exceeding required standards
• Ability to objectively evaluate performance against standards and to identify performance gaps and recommend corrective action
• Ability to coach and provide constructive feedback on proper process and techniques
• Strong organization and time management skills 
• Proficient personal computer skills including Microsoft Office
• Excellent listening and problem-solving skills
• Excellent interpersonal, written, and oral communication skills

Qualifications

• Minimum of two (2) years university required and two (2) years work experience or Bachelor’s Degree preferred 
• Prior quality assurance and/or monitoring experience a plus
• Ability to prioritize and organize work in a multitasked environment
• Ability to adapt to a flexible schedule
• Ability to maintain the highest level of confidentiality

Professional Values

• Strong work ethic and high attention to details is a must
• Exhibit professionalism and commitment to the role, the company, and the creation of the product
• Honest, Self-Aware of professional capabilities, and always open to learning and improving
• Drive to continuously improve

Application Form

Main Responsibilities

• Project Mentorship: Act as a technical mentor, providing guidance and expertise to junior developers and the development team as a whole
• Architecture and Design: Participate in the architectural and design decisions of the software, ensuring it’s scalable, maintainable, and follows best practices
• Full Stack Development: Develop both front-end and back-end components of web applications, including user interfaces, server-side logic, and databases
• Code Quality: Ensure high-quality code by writing clean, maintainable, and efficient code and following coding standards
• Testing: Write unit tests, integration tests, and perform debugging to ensure the reliability of the application
• Performance Optimization: Optimize the application for speed, scalability, and security, addressing performance bottlenecks as they arise
• Database Management: Design and manage databases, including data modeling, indexing, and query optimization
• Security: Implement security best practices, such as data encryption, user authentication, and protection against common web vulnerabilities
• Version Control: Use version control systems (e.g., Git) effectively for collaboration and code management
• API Development: Create and maintain RESTful APIs or GraphQL endpoints to facilitate communication between front-end and back-end systems
• DevOps and Deployment: Deploy and maintain applications on servers, configure continuous integration and continuous deployment (CI/CD) pipelines, and handle server infrastructure
• Troubleshooting and Bug Fixing: Identify and resolve issues, bugs, and technical problems in the application
• Code Review: Review code produced by team members and provide constructive feedback to maintain code quality
• Documentation: Create technical documentation for both developers and end-users to understand and use the software effectively
• Collaboration: Collaborate with designers, the product team, and other stakeholders to ensure the alignment of development efforts with business goals
• Continuous Learning: Stay up-to-date with the latest technologies, trends, and best practices in full stack development
• Agile Methodology: Work within agile methodology, specifically the scrum framework to deliver software incrementally and efficiently

Preferred Tech Stack Proficiency

• C#: Proficiency in C#, the primary language for server-side development in ASP.NET
• ASP.NET MVC 5: Strong knowledge of ASP.NET MVC 5 for building web applications
• JavaScript and jQuery: A deep understanding of JavaScript and jQuery for client-side scripting and interaction
• Bootstrap: Expertise in using Bootstrap for responsive and mobile-first web design
• Superset JavaScript Libraries (Angular, Vue.js, React.js): Familiarity with at least one of these front-end JavaScript frameworks (Angular, Vue.js, or React.js) to build interactive user interfaces
• Entity Framework or ORM Framework: Experience in using Entity Framework or a similar Object-Relational Mapping (ORM) framework for database operations and management
• Microsoft SQL Server: Strong knowledge of Microsoft SQL Server, including database design, querying, and optimization
• Stored Procedures, Functions, and Views: Proficiency in creating and utilizing stored procedures, functions, and views for efficient database operations
• API Creation: Ability to design and develop APIs to enable communication between front-end and back-end systems
• Visual Studio 2017 or higher: Expertise in using Visual Studio for C# development, debugging, and project management
• Sql Server Management Studio: Proficiency in SQL Server Management Studio for database administration and querying
• Visual Studio Code: Familiarity with Visual Studio Code for lightweight code editing and extensions
• .NET Core 3.1 or higher: Knowledge of .NET Core for building cross-platform applications
• Azure DevOps: Skills in using Azure DevOps for source code management, build automation, release management, and project collaboration
• Git: Proficiency in using Git for version control and collaboration in software development
• Identity Server: Understanding of Identity Server for authentication and single sign-on services
• JWT Authentication: Knowledge of JSON Web Tokens for secure authentication and authorization
• Reporting Tools (Crystal Report, Telerik, RDL): Proficiency in using reporting tools for data visualization and reporting

Fundamental Concepts Preferred

• Dependency Injection: A design pattern that helps manage components’ dependencies in a flexible and organized way
• Asynchronous Programming: A method for running tasks concurrently, making software more responsive
• Stateless API: A type of API where each request contains all the necessary information, and the server doesn’t remember past interactions
• Regular Expressions: Patterns used to search, extract, and manipulate text based on specific rules or patterns

Qualifications

• College or University degree in Computer Science, Information Technology, or a related discipline

Professional Values

• Strong Work Ethic: Strong work ethic and high attention to detail is a must
• Personal Responsibility: Comfortable working as part of a scrum team and believes the quality of the product is a team responsibility
• Professionalism: Exhibit professionalism and commitment to the role, the company, and the creation of the product
• Integrity: Honest, Self-Aware of professional capabilities, and always open to learn and improve
• Innovation: Excellent problem-solving skills and a curiosity to explore outside-the-box ideas
• Continuous Improvement: Drive to continuously learn new things and try out new technologies on the job

We offer

• Competitive Salary: Receive a competitive market salary with generous health benefits
• Daytime Shift: Enjoy a day-time shift with additional flexibility available on request
• Remote Work Flexibility: Work remotely or from the office – it’s your choice
• An inclusive & respectful environment: Become part of the Energin family, a nurturing and respectful team
• Career Progressing: Participate in our career development planning and mentoring program
• Learning & Development: Professional development and conference funding support
• Meaningful work: An opportunity to learn about energy and participate in the global transition to electrification

Application Form

Objective of Role

• We are looking for a Website Developer to design, code, and optimize websites that enhance the digital presence of Leading Edge Energy, an Australian energy solutions company.
• You’ll be responsible for managing and enhancing existing website, support digital marketing activities and also provide system administration support to the company’s CRM.
• The role forms part of a small marketing team.

Main Responsibilities

• Website Administration: Manage and update WordPress websites to ensure consistent functionality and user engagement.
• Digital Marketing Support: Assist in digital marketing campaigns that drive engagement and lead generation.
• CRM System Assistance: Support CRM operations (experience with Zoho CRM is a plus).
• Application Integration: Integrate tools such as WordPress Themes/Plugins, UIPath, BurstSMS, and Twilio to improve business solutions.
• Workflow Development: Design workflows and provide support for programmable requests to streamline operations.

Technical Skills

• WordPress – Essential
• CSS/SASS and HTML5
• Zoho Suite – Preferred
  • CRM
  • Campaigns
  • Analytics
  • Sales IQ
  • Deluge script (advantageous) 
• Microsoft 365 suite
• Google Analytics

Qualifications

• Bachelor’s Degree in a technical discipline (Computer Engineering, Computer Science or similar) – preferred
• Problem-solver with a strong technical mindset
• Confident communicator in English, both verbal and written
• Ability to manage multiple priorities effectively
• Strong organisational and time-management skills

Professional Values

• Work Ethic: High attention to detail and dedication to quality
• Personal Responsibility: Is accountable to delivering tasks to agreed requirements and timeframes
• Professionalism: Honest, self-aware, eager to learn, and continuously improve
• Independent: Demonstrates the maturity and discipline that is required to be an effective WFH team member

Application Form

Main Responsibilities

• This position is an administration role focused on the preparation of sales proposals for the sales team to present to prospective clients.
• The role requires the ability to analyze, interpret and collect invoice information.
• The position holder needs to be energetic, flexible, and highly responsive to the demands of stakeholders.

Required Skills

• Strong organizational skills and strong attention to detail
• Strong initiative and problem-solving skill ability
• Intermediate mathematics skills and analytical skills
• Intermediate level of English speaking skills
• Excellent written and verbal communication skills
• Willingness to develop knowledge about the relevant subject matter of the role
• Competent in the use of Microsoft Office Suite products including the intermediate skill level of MS Word and Excel

Qualifications

• Experience in data entry and administration
• Experience using MS Office applications
• Experience or background in data analysis required, preferably in data visualisation software such as PowerBI
• Demonstrated organizational, planning, and coordination skills
• Experience working independently and as a member of a team
• Experience using CRM software (Preferred)
• Can start ASAP

Professional Values

• Strong work ethic and high attention to details is a must
• Comfortable working as part of a scrum team and believes the quality of the product is a team-responsibility
• Exhibit professionalism and commitment to the role, the company, and the creation of the product
• Honest, Self-Aware of professional capabilities and always open to learn and improve.
• Excellent problem-solving skills
• Drive to continuously learn new things and try out new technologies on the job.

Application Form