Application Support Specialist

Job Summary

This role is responsible for maintaining and optimizing our software applications, including updating report formats, managing data processes, handling user administration, and responding to support requests of our users. 

This role ensures the smooth operation and efficiency of business-critical applications and provides technical support to end-users. 

Main Responsibilities

• Report Maintenance
  • Create, update and maintain user and internal business reports and documents in the application. 
  • Ensure reports are accurate, up-to-date, and effectively communicating data insights in line with user requirements.
• Process Optimization
  • Design and Optimize data scrapes and automation workflows using Power Automate and similar application to maximise business workflow efficiency through PDF parsing. 
  • Design and implement other automation processes using automation and AI applications and tools.
• User Administration
  • Manage user accounts, including adding and removing users and assigning appropriate access levels. 
  • Ensure user permissions are correctly configured and regularly reviewed. 
• Technical Support
  • Provide technical support to end-users, resolving issues related to the software applications. 
  • Troubleshoot and resolve application-related problems in a timely manner. 
• Documentation and Training
  • Create and maintain documentation for application processes, report formats, and user guides. 
  • Provide training to users on application features and best practices. 

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Engineering or related field (or equivalent experience). 
• Experience Robotic Process Automation (RBA) tools such as Microsoft Power Automate and UiPath. 
• Knowledge of database management systems (DBMS) and data warehousing concepts. 
• Familiarity with other data visualization tools (e.g., Tableau, QlikView) is a plus. 

Professional Values

• Strong work ethic and high attention to detail is a must
• Exhibit professionalism and commitment to the role and to the company’s vision and mission
• Honest, self-aware of professional capabilities, and always open to learn and improve
• Has excellent problem-solving skills
• Drive to continuously learn new things and try out new technologies on the job
• Eager to teach others and provide guidance to new or junior developers

Benefits

• Competitive Salary and performance-based bonuses
• Health, dental, and life insurance
• Opportunities for professional development and training 
• Flexible work environment 
• Collaboration with a talented and collaborative team 

Application Form